28/05 Anjali Kashyap
HR at Zaco Computers Pvt Ltd

Views:362 Applications:42 Rec. Actions:Recruiter Actions:5

Zaco Computers - Server Engineer - Troubleshooting (3-7 yrs)

Mumbai Job Code: 449254

We have an urgent opening for the post of Server Engineer at Goregaon (Mumbai) Location Night Shift

Exp required: Min 2 Yrs (Experience with server Hardware replacement activity ( system board, hard drive etc)

Qualification: Graduation

Responsibilities :

- Research and identify solutions to Server / Storage hardware issues

- Diagnose and troubleshoot technical issues, including Test Reports and network configuration

- Ask customers targeted questions to quickly understand the root of the problem

- Log reports analysis ( HP, IBM, Dell Report logs)

- Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue

- Provide prompt and accurate feedback to customers

- Refer to internal database or external resources to provide accurate tech solutions

- Ensure all issues are properly logged

- Prioritize and manage several open issues at one time

- Follow up with clients to ensure their IT systems are fully functional after troubleshooting

- Prepare accurate and timely reports

- Document technical knowledge in the form of notes and manuals

- Maintain relationships with clients

If interested, kindly share your updated resume.

Women-friendly workplace:

Maternity and Paternity Benefits

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