05/02 Shalini Tangirala
HR at Vodafone Idea

Views:282 Applications:51 Rec. Actions:Recruiter Actions:28

Vodafone Idea - Senior Engineer/AM - Service Management Operations (7-8 yrs)

Pune Job Code: 408186

KRA :


 - Maintaining customer experience.

- Ensuring minimum DT for IN.

- Ensure smooth handling of FCAP for IN Platforms.

- Ensure at most focus on implementation and operationalization of HP tools which will enhance operations and thereby improve customer experience.

- SPOC for all major rollouts/upgrades/ expansions.

- IN participation and support for all external transformation projects like UPSS, ETOPUP, RECC and other platforms.

- Timely closure of all expansions ensuring all required integrations.

- Governance meetings with vendors OEM for project as well as operations improvement.

- HW and SW transformations for all EOS/EOL systems across all circles.

- Build the best and most efficient team by Enhancing Employee Engagement, Cross domain/vendor Skill development, Health, Safety and Well-being programs, Strengthening Talent Pipe, Teams- Goal setting, & performance management, Regular Reviews & feedback

- Create Vision within the team to achieve their career aspirations thereby falling in line with the Company Expectations to achieve the best Reduce attrition.

- Should have capabilities to handle any cross domain projects.

- Should be quick learner & adaptable to new technologies as & when required.


Core competencies :


- In-depth understanding of Amdocs/Ericsson IN Platform

- Capability to handle core team.

- Excellent communication skills to interact with higher management.

- High level of understanding for Solaris/Linux/Windows Systems

- Team management skills


Education :


- B.E/B.Tech/MCA

- 7-8 Years- experience on IN Platform

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