05/02 Shalini Tangirala
HR at Vodafone Idea

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Vodafone Idea - Senior Engineer/AM/DM/Manager - Incident Management - Mobility (3-12 yrs)

Hyderabad/Pune Job Code: 408026

KRA :


- 24- 7 stringent monitoring of Core network (MSC/GMSC/NTHLR/EIR/BC/MGW) alarms and performance, handling ticket lifecycle (Creation/Assignment/actions to resolve/Close) with Defined SLAs.

- Managing operations and maintenance of all India STP network ensuring high service availability >= 99.999%, Resolution of Events in defined timeframe to Maintain MTTR.

- Handling Critical and Emergency events with 100% correct communication to all concern.

- Proactive actions to maintain the health of the network such as Health check/Backup and Audits, Publishing the Daily weekly reports to all concern, performance report analysis and corrective actions in case of abnormality.

- Handling Customer complaints, capturing and analysing SS7 traces and identify the root cause and corrective actions, 


Core competencies :


- Working experience in NOC environment.

- Hands on experience required on Nokia/Ericsson Core (MSC/GMSC/EIR/BC/MGW) etc, experience on NTHLR will be added advantage

- Understanding of Various signalling protocols (MAP/CAP/INAP/SS7 and Diameter)

- Analytical, Creativity and Innovation skills.

- Good understanding of Routing tables and GT analysis and 2G, 3G and 4G technologies


Education :- BE (E&Tc)

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