05/02 Shalini Tangirala
HR at Vodafone Idea

Views:297 Applications:39 Rec. Actions:Recruiter Actions:17

Vodafone Idea - DM/Manager - OSS Enterprise Apps & Infra Operations (8-10 yrs)

Pune Job Code: 407989

JD :

- Working collaboratively with central and NOC stakeholders to ensure new services and product rollout within OSS fulfilment stack. Actively contribute in user acceptance

- Responsible for E2E technical support related to OSS fulfilment operations and related issues.

- Responsible for governance of Apps and Infrastructure support related to Enterprise services

- Accountable for validation, approval and specific configuration management affecting Enterprise services as part of change management process.

- Co-ordinating with planning team and OEM to ensure pro-active capacity augmentation and upgrade to ensure timely readiness of systems for Enterprise and captive customer delivery

- Governance of supplier, MS partners and track issues, challenges, care cases etc. Tracking of MS partner SLA as per contract

- Progressive service improvement through analysis, innovations, processes and team skill enhancements. Adhere to security, process and audit compliance

- Responsible for tracking on IP and Transport domain inventory

- Tracking of asset inventory and their AMC renewal

Core competencies :

- 8-10 years of experience in IP transport, Optical transport, Fixed line, and wireless technologies related to Enterprise services

- Strong expertise on OSS fulfilment stack (CRM, Order management system, Inventory, IP and Transport provisioning tools) and customer delivery.

- Expertise on enterprise feasibility, solution engineering, customer delivery life cycle and proactive service assurance.

- Strong leadership skills, including effective time management, prioritising, project and people management

- Team management and team building: Ability to lead, coach, inspire, support and motivate team, and always seeking to improve best practice

Education : 

- Engineering Graduation in Electronics / Electronics with Communication / Computers Science.

- CCNA /JNCIP or equivalent certification

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