11/07 Deepak
HR Manager at Virtual Xcellence

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Virtual Xcellence - IT Technical Support Engineer (1-3 yrs)

Delhi NCR Job Code: 466238

We have an urgent opening for IT Tech Support Engineer.

Qualifications : B.Tech/B.E Degree in Information Technology, Computer Science or relevant field, Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Experience : 1 to 3 years of experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

- Hands-on experience with Windows/Linux/Mac OS environments

- Good understanding of computer systems, mobile devices and other tech products

- Ability to diagnose and troubleshoot Hardware & Software technical issues

- Familiarity with remote desktop applications and help desk software

- Excellent problem-solving and communication skills

- Ability to provide step-by-step technical help, both written and verbal

Responsibilities :

- Identify solutions to software and hardware issues

- Diagnose and troubleshoot technical issues, including account setup and network configuration

- Track computer system issues through to resolution, within agreed time limits

- Refer to internal database or external resources to provide accurate tech solutions

- Ensure all issues are properly logged

- Prioritize and manage several open issues at one time

- Follow up with management to ensure the IT systems are fully functional after troubleshooting

- Prepare accurate and timely reports

- Document technical knowledge in the form of notes and manuals.

If interested, please share your updated resume ASAP.

If you have any references for the same, please forward.

Women-friendly workplace:

Maternity and Paternity Benefits

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