12/06 Vineet Kumar
Director at Athos Consulting

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UX Researcher - eCommerce (3-6 yrs)

Noida Job Code: 454700

Skills & Qualifications for this Role :

- 2+ years of experience in product design research or user experience research roles

- Minimum of a Bachelor's degree in a relevant field such as HCI or Psychology.

- Ability to lead independent research in an organised manner to build a deeper understanding of end-users; uses this learning to inform the team

- Knowledge of different user research techniques like user testing, ethnography, surveys, FGDs, user calling and the ability to use the relevant technique to extract meaningful insights

- Willing to travel to conferences or customer sites to conduct research

- Excellent oral and written English communication

- Understands the product development life cycle and timing the research to have maximum impact

- Eager to broaden skills and domain expertise

- Ability to present research in a clear, confident, professional, and cogent manner to diverse audiences

- Ability to explain rationale for research methodology and design recommendations to a broad audience

- Able to work effectively in a fast-moving environment, juggle multiple projects, and prioritize work

Roles & Responsibilities :

- Demonstrates a passion for learning about Hike products, domains, and users, and has a drive to understand users- core needs along with an analytical mindset for processing the data gathered

- Demonstrates ability to be self-directed and lead research studies with little to no supervision to build a deeper understanding of users

- Can synthesize findings into meaningful themes, write actionable and impactful reports, and expertly share these results with a variety of audiences

- Demonstrates the ability to be resourceful, creative, collaborative, and empathetic for project planning; while maintaining a positive attitude and knowing when to reach out for help from your team

- Organise community meet-ups with users to extract insights and understand their pain points

- Regularly communicates project status and shares research findings

- Works closely and effectively with the other product design researchers, the broader product design team, Product Management, and Engineering

- Receives, weighs, and integrates diverse feedback from a multi-disciplinary team

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