15/03 Pravin Mandlik
Director at Syscraft Technologies LLP

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Technical Support Executive - Windows (1-5 yrs)

Pune Job Code: 422955

Education : BE in IT or Engineering Field. Professional certifications like MCSE, VMware, RHCE etc. will be a definite plus.

Experience: 1 to 5 Years [ Fresher's can Apply for a Trainee position]

Pre-Requisites :

Good Communication Skills - Oral and Written, Problem solving attitude and Ability to handle customer situations.

Domain expertise : Microsoft Solutions - Windows Server/ AD/Exchange/OS365/MS SQL, Virtualization - Vmware, Hyper-V, SCCM, Azure - Backup, VM.

Roles & Responsibilities :

- Technical Support Executive, is responsible for providing technical support services to customers on assigned products and solutions from Syscraft.

- This is a customer facing role and require daily visits to customer places as per the requirement. The role also might require the executive to be stationed at customer premises.

- Installation, Configuring and troubleshooting at the customer premises - WIN Environment.

- Infrastructure Assessment - Server Utilization, Application requirement, Storage Architecture, Virtualization models etc.

- Ability to Independently monitor, network, systems, Internet, WAN, wireless, VPN security etc.

- Analyze technical problems & respond to the customer complaints by taking remote, field visit or on a tele call.

- Maintaining a log of all support issues and their status and Report to customer and Manager.

Remuneration : Shall be as per Industry Standards and relevant experience.

For more information about Syscraft - Visit www.syscraft.in

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