11/02 Creospan HR
HR at Creospan Solutions Private Limited

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Technical Support Engineer - Troubleshooting (4-8 yrs)

Pune Job Code: 410452

Position : Technical Support Engineer

Location : Pune

Responsibilities :

- Providing 2nd level support on technical issues.

- Proficiently handles service requests and escalations within guidelines across Severity levels.

- Coordinate with the Operations teams on deployment and patch management.

- Work with other business units, including the Integration team, Operations, and Customer Success, as required ensuring strong customer satisfaction.

- 2nd level support on Business Event Monitoring of customer production environments.

Requirements :

- Must be a fast learner, self-motivated, and able to work in a fast-paced environment with atleast 4 to 6 years of Enterprise support experience.

- Technical background in Linux, Unix and other Operating Systems.

- Skilled in using XML, HTML and other Web technologies.

- Ability to read database tables using SQL queries, and log files thus enabling effective troubleshooting and fast resolution of customer issues.

- Understanding of Procurement domain will be an added advantage.

- Understanding of Web servers, Application servers and Databases (preferred).

- Knowledge and understanding of scripts will be an added advantage.

- Willing to work in a 24x5 environment including On-call support for weekends.

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