HR at Creospan Solutions Private Limited
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Technical Support Engineer - Troubleshooting (4-8 yrs)
Position : Technical Support Engineer
Location : Pune
- Providing 2nd level support on technical issues.
- Proficiently handles service requests and escalations within guidelines across Severity levels.
- Coordinate with the Operations teams on deployment and patch management.
- Work with other business units, including the Integration team, Operations, and Customer Success, as required ensuring strong customer satisfaction.
- 2nd level support on Business Event Monitoring of customer production environments.
- Must be a fast learner, self-motivated, and able to work in a fast-paced environment with atleast 4 to 6 years of Enterprise support experience.
- Technical background in Linux, Unix and other Operating Systems.
- Skilled in using XML, HTML and other Web technologies.
- Ability to read database tables using SQL queries, and log files thus enabling effective troubleshooting and fast resolution of customer issues.
- Understanding of Procurement domain will be an added advantage.
- Understanding of Web servers, Application servers and Databases (preferred).
- Knowledge and understanding of scripts will be an added advantage.
- Willing to work in a 24x5 environment including On-call support for weekends.