30/11 Sandesh
Talent Evangelist at Staffio HR

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Technical Account Manager - RPA (6-14 yrs)

Bangalore Job Code: 280565

Job Profile Requirements :

- Graduates in Computer Science with minimum 3-4 years experience in programming .NET (C#, C++, VB, Java or Powershell)

- 2-3+ years relevant work experience in a customer-facing, customer success, account management or strategic consulting organization.

- SaaS experience a benefit.

- Solid technical background with hands on experience in digital technologies

- Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus.

- Familiarity with software and front-end development

- Excellent verbal and written communication skills

- Strong analytical and problem-solving skills

- Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.

- Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.

- Proven track record in a highly-professional customer service in a dynamic, start-up environment.

- Diplomacy, tact, and poise under pressure when working through customer issues.

- Fluent written and spoken English is mandatory.

- Previous experience with working with Automation Anywhere, Blue Prism, OpenSpan is a plus

Scope of Activities :

- Empathize with every aspect of the customer experience, putting customers needs first.

- Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty.

- Conduct workshops, trainings, business reviews and proactively suggest solutions to common customer challenges.

- Continually identify and develop new uses for UiPath that drive adoption and that align to customers- business needs and strategic goals.

- Proactively spot and correct any issues that could affect customer satisfaction or retention

- Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self sufficient.

- Mentor and provide guidance to newer CSMs and partner with UiPath's Account Executives to help them be more effective.

- Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

- Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials.

- Help drive customer references and case studies.

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