09/09 Saroja
HR Lead at EiCTechsys

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Tech Support Engineer - Operating Systems/Scripting (1-2 yrs)

Bangalore Job Code: 489925

Job Responsibilities :

- Participates as a member of an IT team who monitoring inflow and case exchange of tickets to other ticketing platforms

- Performs basic analysis of functional or service requirements using a fundamental understanding of IT Business process or problems.

- Partners with members of a given team or other IT teams as appropriate.

- Identifies potential escalations and proactively alerts management.

- Provide 24X7 Support and this would need working in shifts.

Education and Experience :

- Bachelor's degree in Engineering or equivalent

- Minimum 1-2 years of experience

Knowledge and Skills :

- Good verbal and written communication skills.

- Working knowledge and experience in Unix/Linux, Windows, Oracle/MS SQL server, SQL/PL SQL.

- Understanding and working knowledge of IT infrastructure environments (e.g. operating system, security, end-user and server related applications).

- Understanding and working knowledge of business IT applications.

- Basic skills in scripting and / or programming language, but not mandatory.

- Experience with monitoring and reacting to system events and end-user/business requests.

- Knowledge of Information Technology Infrastructure Library (ITIL) reference model is preferable.

- Good initiative, problem-solving, priority setting, and collaboration skills.

- Basic organizational and analytical skills.

- Exhibits a high level of initiative and integrity. Possess creative ability, credibility and self-confidence.

Women-friendly workplace:

Maternity and Paternity Benefits

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