15/03 Ajay
Recruiter at Connexions

Views:34 Applications:1 Rec. Actions:Recruiter Actions:1

Team Lead - Marketing Application Support (5-8 yrs)

Noida Job Code: 422825

JD :


- Previous experience in Marketing related Application Support Process or a knowledge of Marketing processes and terminologies advantageous.

- 5 +years of prior experience in Customer Support / Enterprise Product Support

- Strong ability to prioritize, multi-task, perform effectively under pressure in fast changing conditions

- Familiarity with support practices such as case, knowledge base, defect, and escalation management.

- Past Experience in leading a team for global support process

- Mentor, guide, and help grow a team of junior engineers, assist with process and product questions.Serve as product ennoblement team leader for various product features

- Review support cases for technical and troubleshooting accuracy.

- Meet the monthly Team goals on KPIs such as CSAT, Productivity.

- Provide on-call weekend support on rotating basis

- Demonstrated analysis, problem solving and troubleshooting expertise

- Excellent written and verbal communication skills.

Work Timings - Work during AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST onwards depending on Day Light Savings Time), work hours can change depending on Business requirements

LEADERSHIP QUALITIES :

PASSION: Passionate about Customer Success

URGENCY: Ability to move fast and drive business value and results

TRUST: Trust the company's core values

ADAPTABLE: Excels in high levels of uncertainty and change.

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