05/07 Shikha
HRBP at Tata Cliq

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Tata Cliq - Product Manager/Assistant Product Manager (4-12 yrs)

Mumbai Job Code: 464169

1. KEY OBJECTIVE OF THE JOB : To oversee and manage their product on daily basis through data insights, customer studies, competitive comparisons & benchmarking, stakeholder interviews and closely work with tech team to build product strategy and release features.

2. MAJOR DELIVERABLES :

- Oversee and manage the product on daily basis.

- Continuously tracking and monitoring consumers, customers and competition and preparing insights & benchmark reports on the same.

- Collaborate with usability and technology team to develop a deep understanding of customers, identify gaps in core product functionality and help build right set of features and track adoption for same.

- Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.

- Gather detailed functional requirements and create product requirement (PRDs) and other documents to support rapid development and effectively manage trade-offs between costs / schedules versus customer benefits.

- Ensure PRDs, flow diagrams and wireframes are properly translated to live site and drive problem resolution once new features have gone live.

- Engage in defining a strategic creative direction for product and marketing communication.

- Provide analytics based insights to help marketing team optimize marketing spends.

- Champion customer satisfaction by working with customer support team, oversee customer grievance resolution and trouble shoot in case of escalations.

- Work with various support teams (technology, design, marketing, contracting) to manage operational issues such as fulfilment, external partner relationships, legal and other compliances and customer conversions.

- Work with finance and accounting team to identify key cost and revenue drivers for product areas, obtain financial evaluations from finance team for new business options.

- Drive customer conversions and increase customer delight via system interventions as well as impactful contacts/leads management.

3. RIGHT PERSON :

Essential Attributes :

- Product Design & Development skills

- Technological knowledge

- Product testing skills

- Strong process orientation

- Mobile first thinking

- Analytical skills

- Strong Communication

- Using Data to take decisions

Desirable Attributes :

- Strategic capability

- Dealing with ambiguity

Women-friendly workplace:

Maternity and Paternity Benefits

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