01/08 Achyut Menon
Managing Director at Options Executive Search Private Limited

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Support Engineer - Global Support Services - LAN/WAN Networking (5-8 yrs)

Navi Mumbai Job Code: 475620

An opportunity to join the Global Customer Service of a cutting edge network devices vendor that provides Tier1 network operator grade devices.

Handle 1st and 2nd level support cases professionally and independently via CRM, phone and email, provide excellent, dedicated and proactive support service, perform deep problem investigation into system logs and behaviour, provide technical guidance and solutions to the company's customers and partners, problem reproduction and lab simulations, working with higher tier support teams and travel to customer sites according to need.

Working in 9-hour shifts according to coverage needs mainly aimed to cover APAC and EMEA regions. The position includes Weekend shifts and on-call duty as part of 24x7 global coverage.

Specific Skills:

- At least 3-5 years hands-on experience with networking LAN/WAN environments, preferably with:

1. ISPs, Telco's and Mobile Operators, Tier1/Tier2 networks.

2. Mobile data/cable operators.

- Hands-on experience in networking LAN/WAN products: Routers, Switches, Firewalls, NMS, etc.

- Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing.

- Strong hands-on working knowledge of TCP/IP networks, packet sniffing and traffic generation.

- Strong knowledge of Linux system administration and operation (CentOS\RedHat preferred).

- Windows Server OS knowledge and operation - an advantage.

- Work experience with the security world

- Experienced in customer care working with CRM systems.

Academic: Graduate/Diploma of Computer Science/Electrical/Electronic Engineering.


- Hands-on experience in routing protocols like BGP, PBR, etc. - an advantage.

- Knowledge in Shell/Perl scripting - an advantage.

- Knowledge in database SQL querying and database administration - an advantage.

- Proved experience in working directly in a T1 APAC customers - advantage

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