02/09 Reeve Desai
IT - Staffing at Collabera

Views:381 Applications:29 Rec. Actions:Recruiter Actions:1

Sharepoint Administrator - Windows Server Platform (4-7 yrs)

Hyderabad Job Code: 487282

Responsibilities :

- Provide the quick and accurate solutions to the customers- problems. Meet all follow up commitments made with customers.

- Aligning with Customer's business time, represent Microsoft and communicate with customers via telephone, remote assistance, written correspondence, electronic service in a timely manner according to the service level agreement.

- Analyze problems and develop solutions to meet customer needs; may involve writing custom code.

- Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

- Write technical articles and sample programs for Microsoft's knowledge base.

- Manage the healthy progress of service requests. Ensure escalating to senior and escalation resources at the right time with the right information.

- Collaborate on cross-team and cross-product technical issues by working with resources from other groups and product team as needed to resolve customer issues.

- Effectively manage relationships with customers, and other stakeholders while ensuring high customer satisfaction of the overall service experiences.

- Troubleshoot issues related with SharePoint Server, SharePoint clients and other technologies like FAST/ESP, SharePoint Search, and InfoPath.

- Deliver technical support for MS Share point Server and related technologies.

- Troubleshooting issues with integrated technologies like WSS, Active Directory, SQL, IIS and Exchange server.

Qualifications, Abilities and Experience should Include :

- Sound experience in Windows Server (2003 and above) platforms and business applications.

- Knowledge of Windows 2003, FAST/ESP or InfoPath would be good.

- Experience in Windows Active Directory Services and IIS.

- Adequate knowledge in SQL and Exchange server.

- Knowledge of PowerShell and .Net would be an added advantage.

- Good understanding of Operating System and Networking Technologies.

- Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory / LDAP and SQL Server

- MCSE/MCSD certifications desired.

- Customer handling experience on technical issue is desired.

- Ability to work through ambiguity and independently when other resources are not available.

- Good in English, Communication Skills - Spoken and Written (including technical writing).

- Strong Troubleshooting and problem-solving skills.

Women-friendly workplace:

Maternity and Paternity Benefits

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