29/05 Pioneer HR
HR at Pioneer Financial & Management Services Ltd.

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ServiceNow Administrator - ITIL/ITSM (3-6 yrs)

Chennai Job Code: 449704

We are hiring for ServiceNow Administrator - Top Investment Bank Project

Requirement Essentials :

Years of Experience: 3 to 5

Position Objective:

The ServiceNow Administrator will be responsible for core system configuration and administration of ServiceNow.

Roles and responsibilities:

- Develop and support an expanding and maturing ServiceNow environment.

- Configure ServiceNow following ITIL best practices.

- Working knowledge of Incident, Problem, Service Request, Change, Application Portfolio Management, Knowledge, Service Portal, CMDB and Asset Management (Service Management Suite end-to-end)

- Adheres to existing platform governance process for support and maintenance.

- Works closely with existing governance teams as a team member (Solution Architect, 360 degree ITSM services, Customer, ITSM Platform Management).

- Day to day support and maintenance of the ServiceNow platform.

- Build requested items and task using workflows to manage process.

- Resolve ITSM Production support issues in ServiceNow.

- Create and configure Business Rules, UI Polices, UI Actions, Client Scripts and ACL's

- Create and configure Notifications, UI Pages, UI Macros, Script Includes and Formatters

- Create reports and dashboards as needed

- Training, Mentoring and Coaching user community on the Use of ServiceNow

- Monitor Health, usage and overall compliance of ServiceNow and its applications

Must have technologies (Hands on experience) :

Mandatory Skills :

- ServiceNow Administration

- ITSM Suite (Incident, Problem, Service Request, Service Portal etc)

- JavaScript, XML, HTML, Single Sign-On technologies, SQL

- LDAP, MS Active Directory,ADFS, CSS, Bootstrap, Angular, Web Design

Women-friendly workplace:

Maternity and Paternity Benefits

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