13/03 Suneel Dabbiru
HR at Secure-24

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Secure-24 - Application Manager - Oracle Hyperion (15-20 yrs)

Hyderabad Job Code: 421839

Secure-24 an NTT Communications Company has 17 years of experience delivering mission-critical application hosting, comprehensive managed IT, and security services to enterprises worldwide.

We manage SAP, Oracle, Microsoft, and custom applications across all industries. We provide end-to-end global ICT services including cloud, data center, network and security.

Job Location : Hyderabad

Application Manager :

- Oracle ERP Specific Responsibilities (Hyperion, PeopleSoft, Oracle EBS, JDE)

- Ensure daily checks are being performed on all production systems and issues identified are being resolved in a timely manner.

- Ensure that weekly checks are performed on all non-productive systems and issues identified are being resolved in a timely manner.

- Foster process improvements to reduce incident and service request response and resolution time.

- Perform an active role on project steering committees.

- Drive innovation to reduce the time to market for delivery of systems. Both new build and system migration.

- Ensure a common documentation standard is being followed by all team members.

Identify and manage costs associated with :

- Ongoing Support of customers

- Out of Scope Customer projects

- Customer Migrations

- Internal development and training initiatives

- Ensure Application SLA metrics are being met and are available on the customer portal.

- Ensure proper monitoring and graphing is setup on every PeopleSoft instance and presented as necessary in the portal. Instance uptime, current software version, data growth.

- Ensure specific customer architecture along with Secure-24 way of working support customer SLA.

Leadership and Team Focus :

- Provides recommendations on changes and design enhancements to improve reliability, security, processes, and performance.

- Takes responsibility for meeting commitments; desire to succeed and has a history of meeting solutions by deadline.

- Builds respectful relationships with team members; consistently acknowledges and appreciates each member's contributions.

- Effectively utilizes each team member to his/her fullest potential; motivates team to work together in the most efficient manner.

- Provides quality customer service above else; ensures an understanding between customer and Secure-24 and helps provide workable solutions.

- Keeps track of lessons learned and shares those lessons with team members.

- Mitigates team conflict and communication problems; provides information that insures interest and understanding.

- Promotes innovation, creativity, and effectiveness, always striving for continuous improvement.

- Grows professionally and personally; eager to acquire new knowledge while promoting Secure-24's values and culture.

Qualifications :

- Bachelor's degree in Computer Science or equivalent work experience.

- 15+ years of Hyperion, PeopleSoft, Oracle and SharePoint work experience. Jdedwards and Oracle EBS is an advantage.

- Atleast 5+ years of Management and/or Team Lead experience

- Understanding including the ability to monitor, tune and troubleshoot the database system.

- Familiarity with Oracle Database, MS SQL

- Familiarity with Unix OS, Linux and Windows

- Strong analytical, problem solving, and conceptual skills.

- Strong customer focus. Must work well with customers of varying levels of technical expertise in high-pressure situations and complex environments.

- Excellent oral and written communication skills, with the ability to communicate to various levels of management.

- Ability to adapt to changing business processes, technologies, and environments.

- Excellent organizational skills.

- Strong desire and ability to quickly learn, become competent in, and apply new skills.

- Excellent interpersonal and teamwork skills.

- Must be proactive and able to work with minimal supervision.

- Ability to work on cross-functional teams.

- Ability to work in pressure situations.

- Occasional travel (up to 10%) for training and/or conferences.

Contact Person: Suneel

Contact# 9703353636

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