14/06 Suchita Sawant

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SBICAP Securities - AVP - IT Operations (10-15 yrs)

Mumbai Job Code: 455628

Job Description :

- Manage end to end operations support for BAU activities

- Manage a Team of 6-8 persons across multiple shifts for trading application support

- Ownership on Application support, vendor coordination, and escalation matrix

- Track and take escalations to a logical conclusion in the SLA window

- Ensure application uptime of > 98 %

- New requirements and enhancements to be tracked to closure

- Have a thorough and hands-on knowledge across trading Front, Mid and Back office applications

- Ensure smooth client communications, SMS, emails and necessary troubleshooting as and when needed

- Responsible for Channels of Trade: Mobile, Web, and Exe

- Ownership of reconciliation of trades, holdings, Limit assigned to clients, Ageing liquidation reports, etc

- Responsible for Application related regularization of VAPT and IS observations

- DC/DR and BCP drills at a pre-set frequency

- Ensure proper documentation of all actions and follow-up

- Execute project work plans and revise as appropriate to meet changing needs and requirements.

- Identify resource needs and assign individual responsibilities.

- Prepare engagement reviews and quality assurance procedures.

- Minimizes exposure and risk on the project.

- Ensure project & SOP documents are complete, current and stored appropriately.

- Holds a regular status meeting with the project team.

- Effectively communicates relevant project information to superiors.

- Resolves and/or escalates issues in a timely fashion.

- Monitoring Performance & Uptime.

- Conduct effective performance evaluation and mentors those with less experience through formal channels.

- Suggest areas for improvement in internal processes along with possible solutions.

- Lead internal team or task force.

- Reviews the status reports of team members and addresses issues as appropriate

- Complies with and help to enforce standard procedures and policies.

Women-friendly workplace:

Maternity and Paternity Benefits

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