18/09 Manoj Sharma
Director at HuQuo

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SAP Support Analyst (2-6 yrs)

Gurgaon/Gurugram Job Code: 494161

Key responsibilities :

- Analyze complex production issues to be solved with automated systems.

- Develop patches, test them and promote to client Production environment.

- Provide round-the-clock support to clients during month-end on P1 issues.

- Assist client with stabilizing the environment in initial phase and guide them through the month/quarter end period close for the first couple of months.

- Supervise the transition between on-site and off-site team for seamless resolution.

- Identify potential requirements from the issues/bugs reported by the client that can be converted into requirements for future development.

- Design and implement improved processes or operational standards.

- Support/coordinate business user interactions, including process review, testing, training, and post implementation support.

- Communicate effectively with client to identify business needs, issues and requirements, and evaluate business solutions as required.

Women-friendly workplace:

Maternity and Paternity Benefits

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