12/07 Sivarama
Senior Technical Recruiter at eTeam Info Services Pvt Ltd

Views:677 Applications:17 Rec. Actions:Recruiter Actions:0

SAP PS Functional Consultant (2-10 yrs)

Any Location/Bangalore Job Code: 467176

Job Description:

RESPONSIBILITIES :


- Troubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammates


- Communicates primarily within functional teams to provide problem resolution updates


- Strives to understand and leverages technical and incident communication structure


- Utilizes internal resources and teammates to investigate technology and comprehend procedures Monitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projects


- Reviews and analyzes company-specific and industry knowledge to build knowledge base; may contribute to documentation and knowledge bases


- Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity


- Typically receives confirmation from more senior team members to move forward with complex system changes


- May assist in problem recreation and root-cause analysis with senior staff Adheres to standards, documented procedures, and technical improvements that are already established and implemented


- Properly escalates more complex instances to more senior team members

SAP IT Professional Services Support Analyst

- Analyst, IT Operations

- Competitive salary

- Bengaluru, India

- Candidate will provide functional and technical support for Dell's Professional Service Organization with a strong focus on SAP Commercial Project Management (CPM) and SAP Project Financial Planning (PFP).

Key Responsibilities :

Candidate will support the business process and information technology needs required by Dell to meet their operational, tactical and strategic objectives by providing the following services :

- Assist in gathering, documenting and clarifying business requirements

- Creating functional designs using a disciplined application implementation methodology

- Support business month end close procedures

- Resolve production related issues and perform root cause analysis

- Translating system requirements into unit and function test scripts

- Support various aspects of testing including unit test, performance test and end user testing

- Provide training to end users and create end-user documentation

- Assist cross functional business and technical teams to deliver the selected solution

- Assist project managers in the execution of project tasks and communicate issues and status in a timely manner

- Prioritize work assignments and work in a team environment

- Expected to work on Rotational shift.

- BA/BS in computer science or equivalent

- 0-2 years of experience supporting applications used within a large Professional Services Organization

- Strong analytical sills combined with a sense of urgency and high energy level

- Strong oral and written communication skills including the ability to articulate technical concepts to business leaders

- Business analysis experience and ability to write business requirements and functional specs

- Demonstrated ability to work effectively in cross-functional teams and independently as required

- Strong technical aptitude and readiness to learn new functionality and modules

- Critical hiring criteria

- Knowledge of SAP Commercial Project Management (CPM) and SAP Project Financial Planning (PFP)

- Exposure to Professional Service applications with cross-functional experience with SAP Project Systems (PS)

Women-friendly workplace:

Maternity and Paternity Benefits

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