03/12 Sakshi Arora
Consultant at RGF Professional Recruitment India

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SAP Master Data Specialist - R/3 Module (5-15 yrs)

Gurgaon/Gurugram Job Code: 386967

Role: SAP Master Data Specalist

Reporting to: Director, Enterprise Data Services

Job Description :

- Manage and execute process to extend, update and maintain SAP Master Data, specifically in Customer data. Based in India (Gurgaon, Haryana), work as part of a highly collaborative global Master Data Management (MDM) team spanning both India and US (Wilmington, Delaware) as well as oversee a local contract organization in India. This contract organization serves as resources to execute master data activities.

Team and Process Management :

- Stay in daily contact with the leadership of the local contract organization in India to understand, provide global visibility or, if necessary, escalate any issues

- Coordinate and participate in weekly team meetings and monthly reviews to identify improvement opportunities as well review open issues and status, as well as celebrate accomplishments

- Review monthly dashboard of Key Performance Indicators (KPIs) with the team to determine practical action items to increase performance (e.g. # of requests handled by priority level and type, work load contribution of individual processors, data quality, etc.)

- Support the team in issue tracking and resolution including Root Cause Analysis (RCA) for learning and improvement

- Oversee the bi-weekly work shift roster for the local contract organization in India

- Manage the team site in Microsoft SharePoint and oversee access rights

- Manage the team shared email inbox in Microsoft Outlook and oversee access rights

- Manage the onboarding process for new workers of the local contract organization

- Work with the other team Business Process Owners (BPOs) harmoniously

- Involve and provide informational update meetings to global users

- Work with various teams and contacts throughout the business as needed

Supplier Management :

- Validate contractor invoices in internal procurement and billing systems

- Represent the MDM team with approvals and ROS (Receipt of Service) confirmations within internal supplier management systems

- Review timesheets of local contract workers, validate to plan and confirm via email to contract organization's human resource (HR) department

- Work with other Data Business Process Owners (BPOs) to co-manage the contract organization and other possible continuous improvements to the data loading team

Work Experience Requirements :

- The applicant must have 5+ years of experience with deep technical and functional knowledge on SAP R/3, including SAP 4.6C and should have 2-4 years of SAP Master Data background

- Willingness to work in a 24 x 7 environment

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