HR Manager at Aexonic Technologies Pvt. Ltd
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SAP C4C Functional Consultant - Cloud Solution (1-5 yrs)
- The Technology Consultant facilitates the implementation and support of the SAP Cloud solution to enhance the clients- business functionality and overall performance while maintaining a high degree of customer satisfaction.
- Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identity, interpret, validate and document customer requirements
- Facilitate workshops to collect business requirements
- Map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs.
- Design, customize, configure and testing of C4C
- Identify gaps, issues and work around solutions.
- Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.
- Handle changes or emergency transports as needed for high priority issues;
- Document functional designs, test cases and results.
- Proactively identify and propose business process and/or system enhancements
- Provide consulting services on both new implementations and existing support projects
- Act as a liaison between the business functions and the technical team.
- Provide ad-hoc training and user support as required
- Work self-directed and independently; may act as subject matter mentor to more junior members