22/11 Hemant Singh
Manager - HR at Rialtes Technology & Solutions LLP

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Rialtes Technology & Solutions - Business Analyst/ Business Applications Technician - (1-3 yrs)

Pune Job Code: 382914

Position Summary :

- The Business Applications Technician will provide support for Enterprise software (e.g MRI, Bostonpost, Yardi etc).

- The primary job duties will include assisting employees with technical questions and corrections, password setup and maintenance, software installations and data conversions.

Essential Duties And Responsibilities :

Technical Duties (90%) :

- Troubleshoot and fix software issues on all business applications

- Use SQL queries to investigate and repair data when necessary

- Setup, reset, maintain and disable user passwords on all business applications

- Update and resolve helpdesk tickets

- Complete software setup and data conversions for new and terminating communities

- Provide assistance to test new procedures, solutions and software upgrades

- Update forms using Microsoft Word merge fields

- Respond to support requests in a timely manner

Administrative Duties (10%) :

- Meet regularly with IT Manager to provide status updates

- Monitor ticket queue and prioritize requests

- Document IT processes

Required Skills/Experience :

- Minimum 2 years of Business Analyst Experience

- Hand on knowledge on Enterprise Software such as SAP, YARDI, Oracle, MRI, Boston post.

- Write and interpret SQL queries and SQL server Studio

- Microsoft Office suite (Outlook, Word, Excel, Access, PowerPoint, Visio)

Preferred Skills/Experience :

- Computer peripherals such as printers and scanners

- VBA used in Excel and Access macros

Key Attributes :

- Excellent verbal and written communication skills

- Troubleshooting and problem resolution skills

- Multitask and resolve technical issues in a timely fashion

- Strong interpersonal skills and a friendly demeanor

Education :

- Some college education or equivalent certification path

Work Experience :

- 2+ years of proven track record in a Software Support role

Notice Period : 1 month or less

Ctc Offered : 4 lakhs max

Please note that it is a night shift job (9 pm - 5 am).

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