09/07 Yogesh Se
Senior HR Executive at Regalix

Views:625 Applications:73 Rec. Actions:Recruiter Actions:2

Regalix - System Engineer - Technical Support (2-5 yrs)

Hyderabad Job Code: 465196

Role : System Engineer - (Technical-Voice / Non-voice)

Work location : HYDERABAD

Required Experience : 2 to 5 years

Position : Immediate Joining - Preferred

Process : Technical Support, IT Help Desk, Troubleshooting, Hardware Software, and Networking Process

Shift : Day Shift

Technical Skills:

- Experience handling Cloud-based Voice Infra - Seimens, Cisco, Avaya

- Experience working with Linux server operating systems including CentOS and Redhat

- General System Administration expertise

- Understanding of LAN/WAN Network (Switches, Router & Firewall/UTM)

- Hands-on expertise on DNS, DHCP, TCP/IP, Routers

- Ability to troubleshoot network issues - LAN & Wireless

- Experience handling enterprise-level anti-virus, intrusion detection

- Experience handling Windows Desktop support with knowledge of Active Directory

- Understanding of SaaS, AWS, GCP, Azure Production Support, ITIL workflow

Minimum Qualifications :

- B.Tech/B.E. - Information / computer science

- IT Certifications: OS/Networking/Security/Cloud will be a bonus

- Excellent Knowledge on Hardware and OS Skills - Windows, MAC, Linux

- Proper phone etiquette

- Experience of Providing level 1 support to agents in the call center

- Possess excellent communication skills, both oral and written

- Has a good attitude - should be committed to work

- Experience in delivering support to end-users via remote connection applications over the Internet

- Possesses experience in remotely diagnosing, resolving hardware, network and software issues involving internet connectivity, VOIP and more

- Exemplary Attendance and Punctuality

- Should possess abilities to share reports on a regular manner with utmost accuracy

- Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks;

- Self-imposing standards of excellence rather than having standards imposed.

Duties and Tasks/Essential Functions :

- Possess good analytical skills

- Effective listening skills

- Multi-tasking capabilities

- Demonstrated proficiency in typing and grammar

- Ability to work effectively in a team environment

- Research required information using available resources

- Follow standard processes and procedures

- Identify and escalate priority issues per set specifications

- Redirect problems to the appropriate resource

- Stay current with system information, changes, and updates

- Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions;

- Uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.

Women-friendly workplace:

Maternity and Paternity Benefits

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