16/05 Anusree
Assistant Researcher at New Era India Consultancy Pvt. Ltd. | an en world group company

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Oracle Service Cloud Manager - CRM/Data Migration (9-13 yrs)

Bangalore Job Code: 444862

Experience : 9 -13 years

Education : BE/MCA Full time

Work location : Bangalore

Experience : Min recent 3 to 3.6 years- experience in Oracle service cloud CRM

ESSENTIAL DUTIES AND RESPONSIBILITIES : 

- Design, build, and maintain efficient, reusable and reliable CRM application using Oracle Service Cloud

- Translate application storyboards and use cases into functional applications

- Ability to work independently with minimal supervision

- Support application stake holders from different geographical locations

- Manage service level agreement commitments and respond to incidents and service requests within the stipulated process SLA

- Ensure the best possible performance, quality, and responsiveness of applications

- Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues

- Help maintain code quality, organization, and automatization

- At least 6 years of working experience in Design, Development, Implementation and Testing of CRM application using Oracle Service Cloud is required for this position.

- Experience in customizing and configuring Oracle Service Cloud with PHP, YUI, jQuery, C#, HTML, CSS, SOAP, REST services

Experience in :

- Staff Management (Navigation set, Profiles and Account)

- Outreach (Surveys, Mailing etc.)

- Analytics

- Configuring Chats

- Design Workspace / workflows

- Configuring Message Templates

- Knowledge Base

- Site Configuration

- BUI extensibility frame work

- Add-in Development

- Customer Portal Configuration

- Widget Customization

- Custom Script & Custom Process Model

- Create/Configure Business Rules

- Connect PHP API

- Data Migration from other systems such as Salesforce

- Inbound/Outbound Integration

- Hands on experience in preparing Design, Technical Specifications, Test Plan, Change Management, User Guide documents

- Experience in end to end life cycle starting from Requirements definition, Preparation of effort estimates, Configuration, coding, testing and successfully implementing as per the timelines

- Experience with Agile and Waterfall Methodologies

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