05/02 Sonia Rani
HR Executive at Niksun India Pvt. Ltd

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Niksun - Technical Support Engineer - System/Networking (2-7 yrs)

Gurgaon/Gurugram Job Code: 407787

Job Description -

Key Responsibilities :

- Resolve issues for customers with problems, questions, or system operation regarding NIKSUN products and services.

- Troubleshoot server and storage hardware; as well as software problems.

- Proactively and efficient use time between calls to improve product/environment knowledge, perform customer follow up, or work on other departmental projects.

- Relay issues that are outside the scope of the Technical Support Department to the appropriate people or groups.

- Escalate effectively and efficiently all necessary issues to the appropriate resource for resolution and follow up.

- Effective communication skills.

- Experience providing technical support to Global clients.

- Participate in all departmental and individual training programs as directed.

- Ability to Perform other departmental tasks as needed

Desired Qualification :

- Knowledge of Network technologies, topologies (Ethernet) and protocols (TCP/IP, IP)ISPX, NetBIOSAtretBEUI); and wide Area Networking a plus.

- Knowledge of Unix/Linux Operating Systems.

- Knowledge of server and storage technologies. Ability to troubleshoot intermediate level hardware issues. Preferably prior experience in Intel/IBM based platforms.

- Experience with Global Technical Help Desk support environment.

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