01/09 Deepika
Senior Executive at Naavinya Cad Soft Pvt Ltd

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Naavinya Cad Soft - Desktop Support Engineer - Oracle Applications (3-6 yrs)

Chennai Job Code: 487219

We have immediate job opening for Desktop Support for Chennai location.

Kindly go through the below Job Description and apply.

Job Description :

Experience : 3+ Years.

Job Responsibility :

- Act as a single point of contact for phone calls and emails from users regarding IT issues and queries.

- Oracle based application support, require the knowledge of PL SQL to write short coding

- Providing Level 1 & 2 application support to the user

- Answering, logging and managing calls from internal users via phone and email.

- Analyses problems (both technical and operational) and arrive at permanent solutions.

- Update and maintain the work log in the Service management tool (Topdesk)

- Assists in the support of administrative computer-based applications.

- Take ownership of user problems and follow up for fast resolution on behalf of the user and communicate progress in a timely manner.

- To maintain a high degree of customer service for all support queries and adhere to all service management principles.

- Document all the calls in the Service management software 100%. (Topdesk)

- Create solutions for the frequently occurring issues and add it to the Knowledge bank

- Provide stats for the weekly Service Desk report on volume trends.

- Update and maintain the work log in the Service management tool (Topdesk).

- Provide stats for the weekly Service Desk report on volume trends.

Job Description :

We are looking for a person who have good verbal & written communication and technical skills to handle IT Service Desk Calls/Mails. This is 24X7, 1st level support provided to our internal users. The applicant should have 3+ years of Technical support experience in handling IT technical queries. Should possess strong knowledge on operating system, O365 packages, Cloud environment, VPN support, basic system troubleshooting and application support. Applicant should have good multitasking ability and ready to work in rotational shifts as per operational requirement.

Location : Chennai

Organization : Client (Chennai, India)

Mode of hiring : Permanent with Client

Notice period : 15 days or less(1 month nego can also apply).

Please fill the below required details :

Full Name :
Total Experience :
Relevant experience :
Current CTC :
Expected CTC :
Notice Period :
Reason for change :
Current location :
Ready to relocate to Chennai (If not from Chennai) :

Women-friendly workplace:

Maternity and Paternity Benefits

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