11/07 OP Chawla
Director at Softtech Career Infosystem Pvt. Ltd.

Views:410 Applications:19 Rec. Actions:Recruiter Actions:0

MS Dynamics CRM Business Analyst/CRM Business Analyst (5-10 yrs)

Hyderabad Job Code: 466469

Skill: Typical BA skills + who have been a BA developing web portal.

- Should be able to clearly document business requirement and pass on to the offshore team.

- MSD CRM knowledge is optional

Note : look for any similar CRM BA experience

Job Description: 

- Interface with clients and understand requirements and document them. 

- Ability to provide a solution summary to clients that can meet their requirements. 

- Ability to customize and configure entities, workflows, business process, security and other OOB features of Dynamics CRM. 

- Write a detailed Business Requirement, Gap fit analysis and Functional Design documentation. 

- Test the functions and the features being developed and confirm that they fulfil the business requirements. 

- Prepare Detailed training guides and user manuals. 

- Provide Training to clients and end-users. 

- Provide post go-live support to help resolve issues. 

Desired Qualifications: 

- Educational qualification: BE/MCA or equivalent degree in computer science 

- At least 3 years' experience of implementing solutions on Microsoft Dynamics CRM 365 

- Strong understanding of the CRM 365 Platform and all the functional modules. 

- Good understanding of CRM 365 Functional Modules and all related components. 

- Good understanding of SSRS and CRM Reports 

- Has at least participated in two full-cycle Dynamics CRM 365 implementations. 

- Experience with Microsoft Project. 

- Excellent verbal and written communication skills. 

- Proficient with Excel, PowerPoint, Outlook and Word. 

- Should be aware of the new and upcoming add-ons for Dynamics CR

Women-friendly workplace:

Maternity and Paternity Benefits

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