09/02 Shradha
AM - Recruitment at GSS HR Solutions

Views:142 Applications:8 Rec. Actions:Recruiter Actions:3

MS CRM Functional Consultant - Dynamics 365 (4-10 yrs)

Pune Job Code: 409856

Job Description :

Candidates With 3 months Notice Period. please do not apply.

CRM Functional Job Profile :

- End To End CRM (D365 or other versions of MS CRM) as a functional consultant or lead

- Experience in conducting requirement Gathering workshops

- Ability to map CRM Requirement to MS CRM Product

- Ability to understand customer business and map them to D365 Solution

- Ability to transpose the requirements to the technical team and create development task and design validations

- Experience in conducting UAT and training sessions with customers

- Experience in creating CRM documentation like FIT Gap Documents, Traceability Matrix, BRDs, FRDs, FDDs, Test Cases, Cut Over Plans, etc

- D365 business process understanding across marketing, sales, service and field Service

- Hands-on Experience in D365 configuration like creating workflows, business rules, forms, views, fields, etc

- Experience or knowledge on data migration and the process around migrating data in an implementation project

- Experience in functional landscape along with integration scenarios

- Business Process Flow modifications

- PowerApps and Flows is an added advantage

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