HR Lead at MoveInSync Technology Solutions (P) Ltd
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MoveinSync - Product Support Engineer (1-3 yrs)
- A Product Support Engineer, will act as a liaison, resolve any emerging problems with product/services that our customer might face, with accuracy and efficiency.
- The best PSEs are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. Product Support Engineer can put themselves in their customers shoes and advocate for them when necessary. Problem-solving also comes naturally to you.
- You are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
- Independently understand and analyse the problem faced by customers, and share detailed explanation with clients on the problem and solution provided
- Be self-driven and show high level of ownership. The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common team goals
- Become a subject matter expert and remain up-to-date with all the latest developments of the product
- Be a team player: When dealing with ambiguity, work with the external (Customers, vendors), and internal stakeholders (Technical, Operations, and Account Management teams) and ensure SLAs are always met
- Maintain high quality standards and bringing Innovation & process improvement to further growth of the team and self
- Good command over verbal and written English
- Willingness to learn and strong attention to details
- High sense of ownership
- Problem solving skills
- Willingness and ability to work in shifts
- Previous experience of working/dealing with customers.
- Experience working on tools such as JIRA, RT, or remedy
Educational Qualification :
- Any graduate.
- Science/Engineering background preferred.
- 1-3 years of Work Experience