02/04 Kunal
Recruiter at LogMeIn

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LogMeIn - Professional Services Consultant - Cloud Services/SQL (0-1 yrs)

Bangalore Job Code: 428941

Job description :

- We are searching for a Professional Services Consultant. In this role, you will be responsible for assisting customers with the design and implementation of AI chat bot and live chat solutions. 

- You must have a solid understanding and experience with web technology and strong project management and documentation skills.

Key Responsibilities :

- Assist customers with AI and live agent implementations including architecture design, configuration, branding, testing, training and optimization.

- Definition of project goals, timelines, milestones, risks, etc.

- Manage pilot implementations where key metrics related to conversion or productivity are required for further expansion.

- Track project through completion and acceptance

- Simultaneously implement multiple customer projects

- Work closely with other Professional Services Consultants on larger projects

- Assist the sales teams with project scoping exercises

- Responsible for providing project oversight to ensure all project management processes are followed

- Assist with security audits of SaaS infrastructures and procedures

- Act as liaison between customer and product group in order to facilitate feedback.

Desired Skills and Experience :

- Strong problem solving capabilities with a get it done attitude, helping to overcome any technical hurdles with the adoption and roll out of LogMeIn solutions

- Strong project management and organizational skills managing both internal and client resources

- Strong presentation skills with the ability to build rapport with audience

- Strong communication skills both technically and non-technically

Mandatory Software Skills :

- IT Architecture experience

- Cloud fluency with services such as AWS, Heroku or Google Cloud Platform

- Experience working with large, complex and high-throughput systems

- Understanding of web infrastructure and network protocols

- Proficiency and experience with HTML/CSS/Javascript/JQuery

- Proficiency and experience with REST APIs and integrations with CRM systems like Salesforce and SAP

- Working knowledge of different data persistence methods including SQL

Nice to Have Software Skills :

- Software development background an advantage

- Responsive web page design using frameworks such as React and Angular

- Understanding of web-based network authentication approaches (OAuth, OpenID, PKI, SSO)

- Content Management Systems and Ecommerce Systems

- Web Analytics and Tag Management Systems

Person Attributes :

- Self-starter; High personal motivation for success

- Project management certification would be advantageous

- Team player with excellent oral and written communication skills with the ability to work independently when required

- Ability to adapt and work efficiently in a rapidly changing dynamic environment and managing multiple simultaneous projects

- Strong organizational skills with a quality focus, a great team attitude, and analytical problem solving skills

- Strong Ecomm experience with strong focus on web experience driven conversions

- Strong web analytics background with experience in website visitor behavior

- Understanding of Search Engine Optimisation and Search Engine Management driven success would be advantageous

- Experience with live chat solutions highly desirable

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