09/01 Prashant Shetty
Recruitment Specialist at LivSpace

Views:248 Applications:45 Rec. Actions:Recruiter Actions:0

LivSpace - Senior Product Support Engineer (4-10 yrs)

Bangalore Job Code: 398412

What you will be doing most of the time :

Defining Quality Metrics :

- Defining processes for test plan and Testing Strategies.

- Actively involve in release activities.

- Planning and scheduling several milestones and tasks.

- Set Quality standards for the teams. this may include finding new strategies for automation testing and day to day work processes like agile and scrum.

- Motivating team and taking informative quick decisions.

- Finding and arranging behavioural, functional, non-functional training needs for the team.

- Maintaining cordial relationships between cross functional teams like development, configuration management, program management, product managers etc.

- Ensure that the highly motivated environment is creating in the team.Ensure that Rewards are given for each ac-ahievement in the team. Resolving conflicts among team members.

- Reviewing status reports from team managers and taking appropriate actions accordingly. Conducting/arranging daily hurdle and weekly team meeting.

- Should be focal point of contact -SPOC for the team for all the queries related to QA/Product Support.

- He/She must be Team player and Flexible to provide testing and required support in 24/7 environment.

Managing Risks :

- Creating strategies to mitigate those risks and take necessary measures to control the risks.

- Create backup plans for all the testing/support strategies.

- Have team meetings at appropriate time to understand & review the current risks and motivate team to resolve the same.

Process improvements :

- Ensure that the several testing and validation processes are improved continuously.

- Motivate team to improve the efficiency so that the time saved can be used in different work areas.

- Challenge the team continuously to move towards automation for all daily works.

Add a note
Something suspicious? Report this job posting.