14/05 Pioneer HR
HR at Pioneer Financial & Management Services Ltd.

Views:127 Applications:18 Rec. Actions:Recruiter Actions:0

Linux Administrator (5-9 yrs)

Bangalore Job Code: 443718

We have an opening with our company pioneer - Bangalore, Sarjapur

Role - Linux Admin

Exp - 5 - 8 Years

Skills - Linux Admin

Job Description :

- Knowledge acquisition and updates to related documents

- First point of escalation for all technical and process issues.

- Provide technical subject matter expertise wherever required

- Ensure proper communication and quick resolution as a crisis manager.

- Timely escalation to management

- Plan and schedule Changes coordinating with different stakeholders.

- Perform Service Requests based on Standard Operating Procedures

- Service incidents and queries within the agreed service levels

- Perform RCA for Major Incidents related to his / her tower

- Follow quality / security process defined for the engagement

- Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents

- Hardware troubleshooting & Vendor coordination

- Weekly and monthly status reports

- Participate in business meetings with various stake holders on a need basis

- Take corrective actions based on the customer satisfaction surveys.

- Work on the service improvement programs.

- Effort estimation/reviews on need basis for new projects.

- Training of new team members.

- Work with project teams for activities such as new server build, OS upgrades, migrations etc

- Automation of tasks using Shell / Perl scripting

Additional responsibilities for a Team Lead :

- Induct new team members

- Project management and people management

- Single point of contact for the respective technology towers

- Conduct periodic reviews with teams.

- Drives day to day operations and work plan allocation/management

Notice period - Immediate to 15 Days

Location - Bangalore

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