12/02 Shakuntala
Talent Acquition at HR

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L2 Product Support Specialist - ITIL (3-10 yrs)

Bangalore Job Code: 410553

Role : L2 Product Support Specialist

Experience : 3 - 8 yrs

Location : Bangalore

About Company :

This (A CMMI Level 3 Company) is a 100% full owned subsidiary. This young captive centre located in Bangalore was established in 2012 to be the largest IT Solutions group. The primary focus of IT Solution group will be to develop the next generation LIMS (Lab Information Management system), Customer portals, Ecommerce solutions, ERP/CRM system & B2B platforms for various Laboratories and businesses.

This is India is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that - Our people are our assets- and we ensure that all our staff are provided with great work environment, good benefits and challenging Global projects to enable a fulfilling career. We are committed to provide enriching experience to our employees.

Responsibilities :

1) Develop expertise on in-house applications.

2) Responsible to drive all technical and functional issues towards closure

3) L2 support - diagnosis, investigation, resolution, coordination with business, application owners, infrastructure support

4) Creation of ticket and tracking through lifecycle

5) Package install, upgrades in different environments

6) Co-ordinate with L3 support for application bug/ enhancement requirement.

7) Deployment of patches in multiple environments and tracking the same.

8) Support L3 team during implementation.

Must Have :

1) Minimum 03 yrs experience in L2 Application Support

2) ITIL foundation certification

3) Good oral and written communication skills

Please apply or call - 9074137204

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