13/08 Suman Khatri
HR Recruiter at Knowlarity Communications

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Knowlarity Communications - Technical Support Executive - Startup (0-1 yrs) Premium

Gurgaon/Gurugram Job Code: 479827

JOB DESCRIPTION :

What you do :

- Be the SPOC for all the customers of Knowlarity. As a Tech Support Executive, you will solve their queries, complaints and requests within TAT and increase customer delight.


 Your responsibilities include :

- Being the first point of contact for customers with queries, complaints and requests

- Ensuring timely and professional responses to customers/clients

- Taking ownership of tickets received and ensure closure until the customer is satisfied

What we need :

- Outstanding communication (written and oral) and interpersonal skills

- Display customer empathy solution-driven approach

- Flexibility with rotational shifts and rotational weekly-offs

- Minimum 1 year of experience in technical support in voice, chat and email

What you get :

- Opportunity to be part of a team that invented and dominates the emerging market in the cloud telephony industry

- A cool startup work environment with no dress code, work-from-home options and massive opportunities for growth

- Work from a prime location - easy accessibility from both Gurgaon and Delhi

Who we are :

Knowlarity is the pioneer of cloud telephony in the emerging markets. The company has 10,000 customers with 250+ employees and is backed by investors Sequoia, Mayfield and Delta Partners. To know more, go through www.knowlarity.com/careers.

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