07/08 Shilpa
HR Executive at Katalyst Business Solution Pvt Ltd

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Katalyst Business Solution - Technical Customer Support Analyst - Linux Server/Active Directory (2-5 yrs)

Mumbai/Navi Mumbai Job Code: 477687

Job Opening for Technical Customer Support Analyst

Job Responsibilities :

- Work with customers on cases assigned to you (including phone and email communications)

- Assist with escalated technical support issues and work closely with our development team to resolve more complex cases.

- Document issues, file and follow up on customer problem tickets.

- Learn our software product inside and out.

- Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce

Job Requirements :

- 5 years of experience in a technical support role.

- 4 year college degree preferred.

- 2 years of experience with enterprise Java preferred

- 1 year experience with Linux server background Preferred

- Virtual Machine management experience a plus

- Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program.

- Experience with database concepts, web-based technologies, and operating systems.

- Excellent trouble-shooting and analytical skills, desire to solve problems and make things work.

- Good judgment, capacity to independently evaluate situations and identify the optimum course of action.

- Excellent written and verbal English communication skills.

- Ability to interact politely with the occasional difficult customer.

- Ability to manage multiple tasks and set appropriate priorities.

- Programming or IT/Sys Admin experience a plus.

Location :

Navi Mumbai Ghansoli

Katalyst Business Solution Pvt Ltd

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