HR Executive at Katalyst Business Solution Pvt Ltd
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Katalyst Business Solution - Technical Customer Support Analyst - Linux Server/Active Directory (2-5 yrs)
Job Opening for Technical Customer Support Analyst
Job Responsibilities :
- Work with customers on cases assigned to you (including phone and email communications)
- Assist with escalated technical support issues and work closely with our development team to resolve more complex cases.
- Document issues, file and follow up on customer problem tickets.
- Learn our software product inside and out.
- Become knowledgeable about products with which we integrate, such as Active Directory, LDAP, Outlook, Word, Excel and Salesforce
Job Requirements :
- 5 years of experience in a technical support role.
- 4 year college degree preferred.
- 2 years of experience with enterprise Java preferred
- 1 year experience with Linux server background Preferred
- Virtual Machine management experience a plus
- Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a complex and wide-ranging program.
- Experience with database concepts, web-based technologies, and operating systems.
- Excellent trouble-shooting and analytical skills, desire to solve problems and make things work.
- Good judgment, capacity to independently evaluate situations and identify the optimum course of action.
- Excellent written and verbal English communication skills.
- Ability to interact politely with the occasional difficult customer.
- Ability to manage multiple tasks and set appropriate priorities.
- Programming or IT/Sys Admin experience a plus.
Navi Mumbai Ghansoli022-27782164
Katalyst Business Solution Pvt Ltd