Lead Technical Recruiter at AB2 Consulting Inc
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ITSM Analyst - System Configuration (2-5 yrs)
Role : ITSM Analyst/Developer I
70% Application Analyst/Developer :
- Works closely with business, and team members to understand requirements that drive the analysis and design of quality technical solutions within the framework of the existing service management system (Ivanti Service Management).
- These solutions must be aligned with business, IT strategies, comply with the organization's architectural standards and change management standards. Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting application.
- Makes recommendations towards the development of new code or reuse of existing code. Determine if the changes needed are within the existing system framework (i.e. standard) or require additional development outside of the framework (i.e. custom).
- Has experience in systems analysis, design and a solid understanding of development, quality assurance and basic programming standards.
30% Application Configuration :
- Responsible for configuration changes to system. This can include changes to core master data, system monitors, alerts and performance.
- Identification of server and database configurations related to performance.
Job Requirements :
Education : Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
Required Experience :
- 2-3 years of systems analysis and configuration experience with ITSM software in business and IT
- 1-2 years of programming experience preferably in a .NET environment
- 1-2 years of experience with Windows Servers
- 1-2 years of experience with SQL Server
- Strong analytical, critical thinking and communication skills
- Team player with collaborative mindset
- Self-starter with the ability to handle multiple tasks and priorities within a fast-paced work environment
- Excellent at problem solving and relationship building
Preferable experience :
- Experience with Ivanti Service Management software or comparable ITSM software.
- Experience with Windows Server 2012
- Experience with Microsoft SQL Server 2012
- Experience in a Help Desk environment