22/11 Prateek Checker
Assistant Vice President - HR at V Employment Solutions

Views:1788 Applications:327 Rec. Actions:Recruiter Actions:10

IT Senior Manager - Project Management (7-11 yrs)

Mumbai Job Code: 383199

Key Objective : The Sr. Manager heads the IT function in Mumbai and other global locations

Responsibilities :

Specific Duties :

IT Department Management :

- Provide day to day administrative supervision to the IT Team and ensure that all deliverables are met

- Co-manage the IT support desk for day to day incident and requests

- Manage the cost of the IT function and ensures efficient management of the department

- Manage performance of vendors and ensure that they comply with all SLAs, etc.

IT Project Management :

- Provide support for implementations (new clients, new requirements, etc.)

- Coordinate with Project Management team on requirements and provides advice on best approaches/practices to implement

- Ensure that the IT Team delivers against deployment commitments and deadlines

Client Management :

- Directly interface with the client and helps bridge the gap between client IT requirements and organisations standards

- Responsible for consulting with end users, management, vendors and technicians regarding computing needs, system requirements, installation and/or repair time, costs, resources, and materials as needed.

People Management :

- Ensure that the team is high-performing

- Coach and mentor staff

- Set objectives and manages performance of associates against these

- Ensure that team members align their behaviour and way of working with organisations DNA

Personal Success Characteristics :

- High level of positive attitude.

- Effective time management skills.

- Fluent in written and oral communication in English at all levels internally and externally.

- Ability to positively present our company.

- A keen understanding of the differences between various roles within organizations Professional approach to problem solving.

- Good decision-making abilities on the job.

- Ability to work under pressure and deliver in time

Skills/Experience :

- At least 7-10 years of experience in senior leadership role, 4 years direct experience in IT operations

- Experience in IT operations in shared services is preferred

- Strong client orientation

- Excellent stakeholder management skills

- Proficient in handling multiple projects

Educational Requirements : University Graduate with a degree in IT, Computer Science, Computer Engineering or related course

Reports To : COO

Direct reports : Desk side, Server and Network Team

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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