Recruiter at IT BY Design
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IT BY Design - Senior System Administrator - Tech Support (2-12 yrs)
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
- Desktop connectivity troubleshooting
- Application installation and support
- Printer installation and support
- Client VPN installation and support
- Microsoft Office Suite support
- AD user account management
- Office 365/Exchange user account management
- Desktop antimalware administration and resolution
- IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
- Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.