04/02 Deekshaj
HR at HDFC Life

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HDFC Life - Deputy Manager - Customer Servicing/Policy Servicing - IT Projects (1-3 yrs)

Mumbai Job Code: 407543

Job Description :

Customer Servicing/Policy Servicing

- Own the end to end delivery of customer servicing projects that are defined as part of the program

- Experience in development, testing, deployment & project management

- Exposure and knowledge of emerging technologies and trends

- Ability to work with vendor partners and execute application development projects

- Aptitude to learn new technologies and focus on delivering value to business through innovative solutions

- Experience of system design and development in Customer Relationship Management(Preferred Siebel CRM), LifeAsia, Middleware, Communication Platform, Enterprise Data Warehouse, Webservices.

- Experience in Insurance Preferable

- Should also manage on the post production support for projects implemented.

System Architecture & Technical Solutions :

- Understand the technical architecture and functional flow of existing applications

- Conduct technical feasibility analysis for the business requirements

- Prior experience in system design and coding will be an added advantage

- Should be able to technically evaluate new systems/products/vendor offering that can add value or provide effective alternatives to existing systems

Business Analysis :

- Ensures clear understanding of customer's requirements, in validating the business process analysis of the customer before developing the final proposal.

- Assesses project impact of system changes on users and internal and external customers and stakeholders, analyzes marketplace, industry, company, technology trends, and best practices, vendor products, and services, etc.

- Produces written specifications, e.g. Business Requirement Document and Business Case documents to capture & justify business requirements.

Testing :

- Identification of impact areas, preparation of test scenarios and test packs

- Own SIT by covering all test cases and drive UAT with stakeholders

- Co-ordination with stakeholders for checking of results and outputs

- Managing issues and risks at testing stage

- Planning the testing activities end-to-end

Project Management :

- Preparing the project plan and managing the on-time completion of all assigned projects

- Adhere to Change Management Process for the systems

- Plan the sub-activities and co-ordinate for the planned activities

- Own the end to end delivery of project in time, as per scope and budgets

- Knowledge of CAPM / PMP / PRINCE2 certifications will be an added advantage

- Track and monitor SLAs; escalations wherever required

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