06/02 Arjun Gupta
CEO at Firstventure Corporation Pvt. Ltd.

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Firstventure Corporation - Application Support Executive (1-3 yrs)

Mumbai Job Code: 408394

- We are hiring a Technical Support Executive to join our team.

- Courseplay is more than simply an edtech or e-learning solution for organizations. If you have a small, medium or large company or organization, Courseplay can help you bring down the cost of training and multiply your training capacity with a few clicks of a button. Detailed reports will provide useful insights about your organization. Our easy-to-use interface allows anyone to pickup and run with the platform quickly with minimal documentation. New hires and even potential hires can be trained and pre-trained easily, making the onboarding process smooth and hassle-free.

Please go through our website: http://courseplay.co/

Roles and Responsibilities :

- Technical Support Executive works with other team members within the Technical Support

- Department along with team members in the Software Design and Development,

- Operations and Business Development departments. Technical Support Executive has the following responsibilities:

Roles and Responsibilities :

- First Line of Support (This is primarily a service desk kind of environment in which tickets are logged through any of the channels like phone, web, email, text etc.): Logging and keeping records of customer queries and feature request

Ticket Creation :

- Customer Excellence Center - quality check of service tickets

- Automate quality checklist for L1, L2 tickets

- Customer support role includes answering technical support tickets via technical support dashboard (Freshdesk)

Training :

- Training the clients to understand the platform

- Develops and presents training materials for end users

Content/User Upload :

- Moderate user generated content on our platform

- Upload content for the client users based on prior approval.

Bug Reporting :

- Works as a L2 support to troubleshoot issues and report bugs to the product development team.

- Write high-quality bug reports

- Act as a Second line of Testing.

- Create custom reports based on the clients requirements.

Qualifications : Graduate in Computer Science, IT, Engineering or similar

Skills :

- Communication skills

- Good analytical and problem-solving skills

- Presentation Skills

- Logical thinker

- Eye for detail

- Curiosity to learn

- Time Management Skills

- Good interpersonal and customer care skills

Experience : Minimum 1 year of experience in Customer Handling and Application Training

The work environment :

- An incredible team of smart and supportive people

- Small, agile and dynamic team that works fast

- Opportunity to wear multiple hats and juggle multiple roles

- Be rewarded with a very competitive package

- Plenty of opportunities to learn. We have a strong and diverse training program

- We may ask a lot of you, but we promise the effort will be rewarded

Full-time positions at Firstventure Corporation require a commitment to work a minimum of 45 hours each week, Monday to Friday.

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