Hr Executive at Egain
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Egain - Technical Support (0-3 yrs)
The Company :
eGain Communications is a leading provider of cloud-based and on-site customer engagement software solutions. For over a decade, our solutions have helped improve customer experience, grow sales, and optimize service processes across the web, social, and phone channels. Hundreds of global enterprises rely on eGain to transform fragmented sales engagement and customer service operations into unified Customer Interaction Hubs.
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To learn more about eGain, follow us on Facebook and Twitter, or visithttp://www.egain.com/
We are currently looking for Technical Support Engineer professionals to be a part of our Technical Support team in Pune, India.
Position : Technical Support - Engineer
Number of positions : 4
Expereince : 0 to 3 Years
Location : Pune, India
1. Independently diagnose, troubleshoot, debug and resolve functional issues reported by customers.
2. Work closely with Product Development, Professional Services, QA and Product Management in-house departments to resolve assigned customer issues within the agreed SLA.
3. Provide Support to eGain Product on J2EE platform.
4. Willingness to work in Application support and production support environment
5. Should have ability of debugging.
6. Should have ability to interact effectively with global customers and team.
Must have qualifications/skills :
1. BE/B. Tech/BSC/BCA/MCA/M.Tech.
3. Experience in various software and/or troubleshooting techniques and tools
4. Strong customer orientation
5. Excellent oral and written communication skills.
We support team working 24- 7 with various customers, from APAC & EMEA (Europe and Middle East) and thus we want the candidate to posses very good communication skills and a can do attitude.