account Manager at IDC technologies
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Desktop Support Engineer - Windows/Linux System Administration (1-2 yrs)
- Handling Incidents and attending end user calls
- Providing technical solutions over Windows and Linux issues
- Monitoring DC servers through monitoring tool
- Sound knowledge about VMs. Able to create/manage VM infrastructure
- Ensuring Incidents get resolved as per SLAs
- Effective communication skills and aggressively drive conference calls with the customer, internal support teams and third party vendors.
- Good knowledge about Service Now ticketing tool.