Recruiter at FiniteHR
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Desktop Support Engineer - L1 (1-2 yrs)
Our Client CMS Info systems is looking for Desktop Engineer
About our Client: http://www.cmsitservices.com/
Job Designation: DESKTOP SUPPORT (L1)
Job Location: Hyderabad
1. Basic knowledge on Desktop/Laptop on-site and phone support;
1) Printer/Fax support;
2) Backup system support;
3) Updating current infrastructure;
4) Deploying new equipment;
2. Mailing System related issues ( Like Outlook/Lotus Notes)
3. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Service Desk escalation processes.
4. Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
5. Provide initial assessment of urgency and business impact on all support calls.
6. Manage service requests, software installations, new computer setups, upgrades, etc.
7. Record incident resolutions in the Service Desk tool.
8. Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
9. Support the following technologies: Microsoft Office 2007 products - Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC- s, basic LAN/WAN connectivity and others as assigned.
10. Monitor daily activities.
11. Ability to work independently and in a team environment.
12. Ability to communicate well with internal and external contacts.
- 24/7 Support
- Transportation facility available.
This is an Immediate Opportunity candidate with less than one month notice will be preferred.
Please ignore this mail if the above profile doesn- t match with your current Job Role.
FiniteHR Consulting Pvt Ltd
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