15/03 Surya Pratap
Manager at Nityo

Views:276 Applications:12 Rec. Actions:Recruiter Actions:3

Deployment Support Engineer - Storage Configuration/Administration (2-6 yrs)

Bangalore Job Code: 422583


- The technical planning and remote Deployment support of scheduled remote deployment activities to include:

1. Installation

2. hardware and software upgrades

3. Relocation

4. De-installation

5. Field Change Order updates

- Professional communications with customers and service partners when providing remote support of field activities.

- Rebooting / servicing a live in production storage array.

- Ensuring all field activities are properly logged and documented at the completion of each activity.

- Interfacing with internal and next level teams on problem definition and escalations as needed.

- Meticulously following all documented field activity processes and procedures.

- Interfacing with the service planning team and customers as needed during the field activity planning and scheduling process.

- Meeting Customer Satisfaction goals.

- Performing other duties as assigned.

Requirements :

1. Mandatory 2 to 5 years of experience in enterprise products like HPE, IBM, EMC storage, VMware, Windows 2008/2012, RHEL, SLES

2. The ideal candidate must be fluent in English and possess excellent spoken and written communications skills.

3. This candidate must have a strong commitment to exceptional customer service; and a high level of dedication, enthusiasm, motivation.

4. This position requires a general knowledge of Linux systems, Enterprise Storage, Storage Area Networks, Fiber Channel and Fabric switches.

5. Having a networking, clustering, or database background will be considered a plus for any candidate.

6. This candidate must be a team player and willing to work scheduled shifts as needed.

Education: BS CS/EE is an advantage but a demonstrable track record of success in similar roles is more important than specific education credentials.

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