21/06 Nirmala
Recruiter at Freelancer

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Delivery Manager - Cloud Operations (13-15 yrs)

Bangalore Job Code: 458567

JD :

- Candidate must have minimum educational qualifications of BE/BTech or equivalent 4+ years degree. MS/MBA would be considered a plus.

- Must have experience of managing Operations Managers (managing a team)

- Minimum of 13+ years- experience work in large scale infrastructure support activities

- 8+ years of proven prior experience managing 24x7 support operations at Project Manager responsibilities

- Experience in various functions of Cloud Operations, Presales, Transition, Delivery.

- Experience in managing teams in multi/hybrid cloud environments

- Extensive hands on experience on complete project life cycle from RFP/RFI to Steady State delivery.

- Experience in automation and automation tools

- Creates and executes project work plans and revises as appropriate to meet changing needs and requirements

- Well versed with ITIL frame work, various delivery models (Onsite ,Offshore,Global Delivery Model, Dedicated and Shared services,  Global Command Center- ) etc.

- Suggest Transformation Themes, improvements which can bring in efficiency to the process & hence bring down operational cost.

- Be able to govern multiple projects/customers and be the face to customer for delivery escalations and improvements.

- Develops lasting relationships with client personnel that foster client ties

- Continually seeks opportunities to increase customer satisfaction and deepen client relationships

- Builds a knowledge echo system to manage the 24x7 support project with less or no dependency on people

- Excellent abilities in team communications and consensus building

- Facilitates team and client meetings effectively

- Effectively communicates relevant project information to superiors

- Delivers engaging, informative, well-organized presentations

- Resolves and/or escalates issues in a timely fashion

- Genuine interest and takes pride in mentoring team members

- Proficiency in productivity applications - Microsoft Word, Excel, SharePoint, Project and PowerPoint

- Have an open mind to take on any new challenges

- Be agile and open to short term business travels to customer locations

Women-friendly workplace:

Maternity and Paternity Benefits

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