29/04 Talent MNR
Talent Acquisition at MNR Solutions Private Limited

Views:120 Applications:6 Rec. Actions:Recruiter Actions:0

Customer Support Engineer (5-7 yrs)

Bangalore Job Code: 438259

We are looking for Customer Support Engineer

Experience : 5 to 8 years

Locations : Bangalore

Job Description :

- Handling all the communication related to the assigned customer accounts.

- Responsible for collecting all the data regarding the CSR

- Responsible for handling Level 1 and Level 2 analysis and trouble shooting.

- Responsible for handling product queries.

- Responsible for maintaining and making available up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, all known fault handling information and other information of general use.

- To interface with customer in all circumstances.

- Logging Trouble ticket on CSR portal and performing periodic updates to ensure that the CSR portal reflects the current state of CSR.

- Maintain all the connectivity and account details from a support perspective to provide efficient support.

- Implement Remote access connectivity to ascertain remote access to customer site.

Skill Sets :

Domain Expertise :

- Knowledge of ITU-T/ANSI SS7, GSM, IS-41, ETSI, 3GPP standards

- Technical know-how on SCCP, TCAP, MAP, ISUP, INAP, CAMEL, SIGTRAN protocol stacks

Technical Skills :

- UNIX (Solaris/Linux) and shell/Perl scripting

- Oracle 8i/9i

Interested Candidates can apply here.

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