04/01 Vishal Madan
Managing Partner at Antal International - India

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Customer Product Expert (4-9 yrs)

Gurgaon/Gurugram Job Code: 396831

Title : Customer Product Experts

Reporting to : Head of Delivery Organization

Location : Gurgaon

Description :

- Customer product expert (CPE) is a part of the delivery team. 

- This role is the key stakeholder for taking a project from Design to Delivery. 

- These experts play the role of the product advisor to the customer, converts the requirements into a project plan and works with developers in the capacity network to deliver the project.

Key areas of delivery :

- On time delivery of the project (as per build card)

- Delivery customer satisfaction

- Expert recommendations for key sectors

- Upsell market place services

- Build science and logic for accuracy of project plans

Candidate's Profile :

- Candidate should understand and use project management techniques / tools like agile and scrum

- Should have knowledge of basic structures and product roadmap

- Should be able to have effective conversations with the customer as a part of the design to delivery interactions - and even make recommendations to the customers for help in prioritizing.

- Good cross organization and external stakeholder management

- Should have a broad understanding of business, cost structures and prototypes

- Product expertise in key segments / template.

6 months OKRs :

- On time delivery of the project (as per build card)

- Customer Rating

a. a) Client Satisfaction Score

b. b) Rating of shipped apps

- High customer response time - adherence to TATs

- Accuracy of project plans

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