28/03 Esackiappan
Recruitment Manager at Presence Education

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Conversational UX Designer (4-12 yrs)

Mumbai Job Code: 427335

Office Location : Hiranandani Estate, Thane

Experience : 4+ years in UX Designing

Salary : Negotiable (industry standard)

Roles & Responsibilities :

- Interact with users to create personas and envisage use-case scenarios

- Design conversational flows based on user sessions and customer engagement

- Detail every interaction experience within each conversational flow

- Implement UX changes in collaboration with tech, content and data science teams

- Define usability experiments and specific metrics to be tracked for measuring success

- Extract actionable insights from user engagement related metrics and analytics data

Candidate Qualifications :

- 4+ years of experience in interaction design for consumer facing websites and apps

- Experience with conversational interaction designing is a huge plus i.e. a project in UX designing of a conversational interface / chat bot (with 1 Mn+ interactions)

- Expertise in conducting usability evaluation tests, user research sessions, and inferring from user interaction and engagement data analytics

- Proven ability to work with software engineers, data scientists, graphic designers and content writers, for delivering UX improvements

- Master's Degree in HCI, Interaction Design or related discipline is preferred

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