11/01 Pranita
IT Recruiter at Careator Technologies

Views:72 Applications:11 Rec. Actions:Recruiter Actions:10

CISCO Call Unity Engineer - Voice Support (5-12 yrs)

Hyderabad Job Code: 399480

Responsibilities :

- Perform client consultation: plan, design, implement, and support the voice infrastructure

- Work with pre-sales/sales and technical teams to identify, validate and develop Cisco Unified Communications strategic sales opportunities;

- Develop and implement the technical architecture and physical design of the network: analyze existing voice and data networks and recommend solutions

- Set up, configure, and test Cisco Call Manager, Unity, Call Manager Express, Unity Express, Cisco LAN switches (core, distribution and access), Cisco firewalls, routers and voice gateways, etc.

- Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems

- Forge strong relationships with clients to create an optimal service experience and an opportunity to discover future business opportunities

- Identify potential challenges that may impact our clients and proactively formulate responses and solutions

- Communicate effectively with clients and team members

- Retain existing Cisco and relevant non-Cisco certifications (i.e. VMWare, Microsoft, etc) or specializations and attain new ones as business needs require

Minimum Qualifications :

- Bachelor degree in business, computer science, a related technical degree or equivalent

- 7+ years relevant experience delivering complex technical solutions including planning, development, implementation and support

Other Required Qualifications :

- Experience in infrastructure/network environments, with some experience in network engineering (hardware and software), network security practices and designing, planning and implementing LANs and WANs using the latest technology

- Solid experience with Cisco Unified Communications Manager, Cisco Unity Connection/Unity, including bulk administration, provisioning and management of endpoints and user accounts

- Experience with CME/CUE

- Top notch IP routing/switching and QoS skills

- Experience with Cisco Unified Contact Center Express, Cisco Unified Presence, Cisco audio and video conferencing, Traditional PBX and voicemail system integration to a UC environment

- Experience in Cisco PBX and/or Call Center systems engineering experience

- Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems

- Ability to work weekends and/or off hours as necessary to meet clients' needs

- Ability to effectively communicate with clients

Preferred Qualifications : - CCVP, CCDP, or CCIE certification preferred

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