Team Lead - Recruitment at Cars24
Views:339 Applications:99 Rec. Actions:Recruiter Actions:0
Cars24 - Technical Support Engineer - SQL/Shell Scripting (2-7 yrs)
- Providing 1st level support for existing products.
- Handling technical queries from Operations, Sales and Retail teams and providing resolution accordingly.
- Should be able to classify the issue as technical bug, requirement gap or understanding/training issue.
- To collect and classify data for the issues raised in production and raise them with the appropriate team.
- Willingness to work on weekend and holidays (comp - off will be provided for this)
- Good analytical skills
- Basic understanding of OOPS and any programming language (preferably JAVA).
- Working knowledge of shell scripting and SQL (must have).
- Understanding of monitoring tool preferably Cloudwatch and New Relic (desirable not mandatory).
- Working Experience of JIRA and any other ticketing tool (remedy, fresh service, freshdesk etc.).
- 2+ years of experience in working in tech support/production support/ application support