04/06 Karnika Thadian
Team Lead - Recruitment at Cars24

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Cars24 - Technical Support Engineer - SQL/Shell Scripting (2-7 yrs)

Gurgaon/Gurugram Job Code: 451750

Role :

- Providing 1st level support for existing products.

- Handling technical queries from Operations, Sales and Retail teams and providing resolution accordingly.

- Should be able to classify the issue as technical bug, requirement gap or understanding/training issue.

- To collect and classify data for the issues raised in production and raise them with the appropriate team.

- Willingness to work on weekend and holidays (comp - off will be provided for this)

Skill :

- Good analytical skills

- Basic understanding of OOPS and any programming language (preferably JAVA).

- Working knowledge of shell scripting and SQL (must have).

- Understanding of monitoring tool preferably Cloudwatch and New Relic (desirable not mandatory).

- Working Experience of JIRA and any other ticketing tool (remedy, fresh service, freshdesk etc.).

- 2+ years of experience in working in tech support/production support/ application support

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